Refund policy

At Rangriwaj, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from what was ordered.

To be eligible for a return, the product must be unused, unworn, and in its original packaging, with all tags and accessories included.

How to Request a Return

Please contact our customer support within 7 days of delivery and provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and the problem

We may request additional information to verify the issue before approving the return.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable refund method. Processing time may vary depending on the payment method and financial institution.

Shipping charges are generally non-refundable, unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.

Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered by the customer

  • Products returned without their original packaging

  • Items returned after the applicable return period

  • Products damaged due to improper use or handling

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Important Note

We recommend checking your order as soon as you receive it. If there is an issue, contact us promptly so we can resolve it as quickly as possible.

For return or refund assistance, please contact our customer support with your order number.